ShopBarbara.com RMA Request


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Terms:	By state and federal law, intimate apparel with a crotch (panties, tights, pantyhose, control garments with a crotch) that has been tried on or worn cannot be returned. We reserve the right to refuse returns on items that may not meet hygiene and health regulations. All tags and packaging must be intact. Bra returns and exchanges must come in a protective box to ensure the cups do net get damaged in transit. Footwear returns and exchanges must include the original shoe box in its original condition and without postal labels or writing. Damages to or omission of this box from your return/exchange will result in a 10% restocking fee. Selected items have been marked as final sale. There are no returns or exchanges on final sale merchandise. Your return must be delivered within ten (10) business days of your return code request. All returns without a Return Code will be refused by our warehouse.

I agree to the terms

tips for Success

We suggest you do not wear make-up, perfume or deodorant when trying on your purchase. These can leave marks or scents, which may make the item non-returnable.

If you want to try on intimate apparel that has a crotch, please try these items on over your own underwear.

Don’t throw away the packaging until you are 100% sure. Shipping it back in the same box saves time and helps protect your items.

RETURN SHIPPING
You are responsible for return shipping costs as well as items lost or damaged. We urge you to insure your package and use a shipper, such as USPS Priority Mail, UPS or Federal Express that allows you to track your package.

WHY WAS MY BOX RETURNED?
Any items returned without a return code, after the ten (10) day deadline or if the returned items do not meet hygiene and health regulations, will be sent back at the customer's request and expense.